FAQ

For all shipping related enquiries

Kindly refer to Shipping

For all return/exchange related enquiries

Kindly refer to Returns and Exchanges

What if I am in between two sizes?

It completely depends on your preference! We recommend to size down for more compression/support and sizing up if you prefer a roomier fit.

The item I want is out of stock, when will it be available?

We’re always working to get our sold out items back in stock. While we cannot promise a time for the stocks to be available, we can definitely notify you once the items are back in stock! To register your interest, simply drop us an email at hello@waveactiv.com indicating the item, color, and sizing.

Is there a size guide available?

Absolutely! You can find our size guides on every product page.

My discount code is not working, what should I do?

We're sorry to hear that you're having trouble with your discount code. If you’re sure that the code has not expired and it has not been used before, kindly contact us at hello@waveactive.com and we’ll help you out!

Can I use more than one discount code on an order?

We all love a good deal! However, only one discount code may be applied for each purchase. We recommend to save up your discount codes for future purchases!

I have an enquiry that is not listed above, how can I get help?

For any other enquires not listed above, kindly drop us an email at hello@waveactiv.com and we'll help you out as soon as we can!